Refund policy

Last updated: 21/01/2026

Please note: This English translation is provided solely for informational purposes. In case of any inconsistency, the German version shall prevail and is legally binding.

courthill xix operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). courthill xix is based on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or share personal data when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or can be associated with you directly. Personal data does not include information that is collected in an anonymous form or is anonymized in such a way that identification or association with you is not possible. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

  • Contact information including name, postal address, billing address, shipping address, phone number, and email address.

  • Financial data including credit/debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information including username, password, security questions, configurations, and settings.

  • Transaction information including items you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communication with us including information you provide when communicating with us, for example when submitting a customer support request.

  • Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you – we collect data when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.

  • Automatically through the Services – we collect data from your device or when you use our products or Services or visit our website, including through the use of cookies and similar technologies.

  • From our service providers – we collect data when we engage service providers to enable certain technologies, and when they collect or process your personal data on our behalf.

  • From our partners and other third parties.

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • Providing, personalizing, and improving the Services. We use your personal data to provide the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and items of interest, sending account-related notifications, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience by recommending products based on your purchases.

  • Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing messages via email, SMS, or mail, and displaying online advertising for products or services based on items you previously purchased or added to your cart, as well as other activity related to the Services.

  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you register an account, you are responsible for protecting your account login credentials. We strongly recommend that you do not share your username, password, or other login information with others.

  • Communicating with you. We use your personal data to provide customer support and effective services, respond to your inquiries in a timely manner, and maintain our business relationship with you.

  • Legal purposes. We use your personal data to comply with applicable law or respond to lawful requests, including law enforcement or regulatory requests, to investigate or participate in civil investigations, potential or actual disputes, or other adversarial proceedings, and to investigate or enforce potential violations of our terms or policies.

How do we share personal data?

In certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • Shopify and other third-party providers that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • Business and marketing partners that provide marketing services and display advertising to you.

  • Third parties when you request or otherwise consent to share information, such as to deliver products, or when you use social media widgets or login integrations.

  • Affiliates or within our corporate group.

  • In connection with a business transaction such as a merger or insolvency, to comply with legal obligations, to enforce our terms or policies, and to protect or defend our services, rights, or users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve the Services. Data you submit to the Services is shared with Shopify and third parties, which may be located in countries other than your country of residence, to provide and improve the Services. For more information on how Shopify uses your personal data and what rights you have, please refer to the Shopify Privacy Policy for Consumers.

Third-party websites and links

The Services may contain links to third-party websites or online platforms. We are not responsible for the privacy or security of such websites. Information you provide on public or semi-public areas, including third-party social networking platforms, may be viewed by other users and may be used without restriction.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from minors. If you are a parent or guardian of a child who has provided personal data, you may contact us to request deletion.

Security and data retention

We cannot guarantee perfect security. Data retention depends on various factors, including whether we need the data to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your rights and choices

Depending on where you live, you may have certain rights regarding your personal data, including access, deletion, correction, and portability. You may also manage communication preferences and opt-out of marketing emails. For more information on how Shopify uses your data and your rights, please visit the Shopify Privacy Policy.

Complaints

If you have complaints about our processing of your personal data, please contact us. Depending on where you live, you may have the right to lodge a complaint with the relevant supervisory authority.

International transfers

We may transfer, store, and process your personal data outside your country of residence. When transferring outside the EEA or the UK, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this website and update the “Last updated” date accordingly.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us by phone at +43 660 6917166, by email at courthill.xix@gmail.com, or by post at Hans-Stehrer-Weg 7, 5350 Strobl, Austria.

Please note: This English text is provided solely for informational purposes. In case of any inconsistency, the German version shall prevail and is legally binding.