Terms of service

Terms and Conditions (AGB)

Please note: This English translation is provided solely for informational purposes. In case of any inconsistency, the German version shall prevail and is legally binding.

Table of Contents

  • Scope

  • Conclusion of Contract

  • Right of Withdrawal

  • Prices and Payment Terms

  • Delivery and Shipping Terms

  • Retention of Title

  • Liability for Defects (Warranty)

  • Redemption of Promotional Vouchers

  • Redemption of Gift Vouchers

  • Applicable Law

  • Jurisdiction

  • Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter “GTC”) of CourthillXIX OG (hereinafter “Seller”) apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter “Customer”) with the Seller regarding the goods displayed by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 These GTC apply accordingly to contracts for the delivery of vouchers, unless otherwise regulated in this respect.

1.3 Consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.

1.4 Entrepreneur within the meaning of these GTC is a natural or legal person or a legally capable partnership who acts in the exercise of their commercial or independent professional activity when concluding a legal transaction.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but serve to submit a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that completes the ordering process.

2.3 The Seller can accept the Customer’s offer within five days by:

  • sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the Customer is decisive, or

  • delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive, or

  • requesting payment from the Customer after the Customer has placed their order.

If several of the above alternatives occur, the contract is concluded at the time when one of the alternatives occurs first. The acceptance period begins on the day following the dispatch of the offer by the Customer and ends at the expiry of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 If the Customer selects a payment method offered by PayPal, the payment processing is carried out by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal user agreement, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a PayPal payment method selectable during the online ordering process, the Seller already accepts the Customer’s offer at the time when the Customer clicks the button that completes the ordering process.

2.5 When submitting an offer via the Seller’s online order form, the contract text is stored by the Seller after the contract is concluded and transmitted to the Customer after the Customer has sent their order in text form (e.g., email, fax, or letter). No further access to the contract text is provided by the Seller. If the Customer has created a user account in the Seller’s online shop before sending their order, the order data will be archived on the Seller’s website and can be accessed by the Customer free of charge via their password-protected user account using the corresponding login data.

2.6 Before submitting the order via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. A useful technical means for better recognizing input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that completes the ordering process.

2.7 Different languages are available for concluding the contract. The specific language selection is displayed in the online shop.

2.8 Order processing and contact are generally carried out by email and automated order processing. The Customer must ensure that the email address provided by them for order processing is correct so that emails sent by the Seller can be received at this address. In particular, the Customer must ensure that all emails sent by the Seller or third parties commissioned by the Seller with order processing can be delivered, especially when using spam filters.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller’s cancellation policy.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices stated are total prices that include statutory VAT. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 The payment method(s) will be communicated to the Customer in the Seller’s online shop.

4.3 If the Customer selects a payment method offered via the “PayPal” payment service, payment processing is carried out via PayPal, which may also use the services of third-party payment service providers. If the Seller also offers payment methods via PayPal for which the Seller advances payment to the Customer (e.g., invoice purchase or installment payment), the Seller assigns its payment claim to PayPal or the payment service provider appointed by PayPal and specifically named to the Customer. Before accepting the Seller’s assignment declaration, PayPal or the payment service provider appointed by PayPal performs a credit check using the transmitted customer data. The Seller reserves the right to refuse the selected payment method in the event of a negative credit check. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment term or in the agreed payment intervals. In this case, the Customer may only make payments to PayPal or the payment service provider appointed by PayPal with discharging effect. However, the Seller remains responsible for general customer inquiries, e.g., regarding goods, delivery time, shipping, returns, complaints, withdrawal declarations and returns, or credit notes, even in the event of the assignment of the claim.

4.4 If the Customer selects a payment method offered via “Shopify Payments,” payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Shopify Payments will be communicated to the Customer in the Seller’s online shop. Stripe may use additional payment services for processing payments, which may be subject to special payment terms that the Customer may be separately informed about. Further information about “Shopify Payments” is available online at https://www.shopify.com/legal/terms-payments-de.

5) Delivery and Shipping Terms

5.1 If the Seller offers shipping of the goods, delivery will be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address provided in the Seller’s order processing is decisive for the transaction. Deviating from this, if the PayPal payment method is selected, the delivery address stored by the Customer at PayPal at the time of payment is decisive.

5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of sending if the Customer effectively exercises their right of withdrawal. For return shipping costs, the regulation in the Seller’s cancellation policy applies if the Customer effectively exercises their right of withdrawal.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss or deterioration of the goods sold passes to the Customer as soon as the Seller has handed over the goods to the carrier, freight forwarder, or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss or deterioration of the goods sold generally passes to the Customer only upon delivery of the goods to the Customer or an authorized recipient. Notwithstanding the foregoing, the risk of accidental loss or deterioration of the goods sold also passes to the Customer for consumers as soon as the Seller has handed over the goods to the carrier, freight forwarder, or other person or institution designated to carry out the shipment if the Customer has commissioned the carrier, freight forwarder, or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

5.4 Self-collection is not possible for logistical reasons.

5.5 Vouchers are provided to the Customer as follows:

  • via download

6) Retention of Title

If the Seller advances payment, the Seller reserves ownership of the delivered goods until full payment of the purchase price owed.

7) Liability for Defects (Warranty)

Unless otherwise provided below, the provisions of statutory liability for defects apply. Deviating from this, the following applies to contracts for the delivery of goods:

7.1 If the Customer acts as an entrepreneur,

  • the Seller has the choice of the type of subsequent performance;

  • for new goods, the limitation period for defect claims is one year from delivery of the goods;

  • for used goods, defect claims are excluded;

  • the limitation period does not restart if a replacement delivery is made within the scope of defect liability.

7.2 The liability limitations and shortened periods set out above do not apply

  • to claims for damages and reimbursement of expenses by the Customer,

  • in the event that the Seller has fraudulently concealed the defect,

  • to goods that have been used in accordance with their usual purpose for a building and caused its defectiveness,

  • to any obligation of the Seller to provide updates for digital products in contracts for the delivery of goods with digital elements.

7.3 In addition, for entrepreneurs, the statutory limitation periods for any existing statutory recourse claims remain unaffected.

7.4 If the Customer acts as a consumer, they are requested to report obvious transport damages to the carrier and inform the Seller accordingly. Failure to do so has no impact on their statutory or contractual defect claims.

8) Redemption of Promotional Vouchers

8.1 Vouchers issued by the Seller free of charge as part of promotional campaigns with a specific validity period and which cannot be purchased by the Customer (hereinafter “Promotional Vouchers”) can only be redeemed in the Seller’s online shop and only within the specified period.

8.2 Individual products may be excluded from the voucher promotion if such restriction results from the content of the promotional voucher.

8.3 Promotional vouchers can only be redeemed before completing the ordering process. Subsequent redemption is not possible.

8.4 Multiple promotional vouchers may be redeemed in a single order.

8.5 If the promotional voucher relates to a specific value and not a percentage discount, the value of goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the Seller.

8.6 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the Seller can be used to settle the difference.

8.7 The balance of a promotional voucher is not paid out in cash nor does it bear interest.

8.8 The promotional voucher is intended only for use by the person named on it. Transfer to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.

9) Redemption of Gift Vouchers

9.1 Vouchers that can be purchased through the Seller’s online shop (hereinafter “Gift Vouchers”) can only be redeemed in the Seller’s online shop, unless otherwise stated on the voucher.

9.2 Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year after the year of purchase. Remaining balances will be credited to the Customer until the expiry date.

9.3 Gift vouchers can only be redeemed before completing the ordering process. Subsequent redemption is not possible.

9.4 Multiple gift vouchers may be redeemed in a single order.

9.5 Gift vouchers can only be used to purchase goods and not for the purchase of additional gift vouchers.

9.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the Seller can be used to settle the difference.

9.7 The balance of a gift voucher is not paid out in cash nor does it bear interest.

9.8 The gift voucher is intended only for use by the person named on it. Transfer to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.

10) Applicable Law

All legal relationships between the parties are governed by the law of the Republic of Austria, excluding the laws on the international sale of movable goods. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

11) Jurisdiction

If the Customer acts as a merchant, legal entity under public law, or special fund under public law with registered office within the territory of the Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller’s place of business. If the Customer’s registered office is outside the territory of the Republic of Austria, the Seller’s place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims from the contract can be attributed to the Customer’s professional or commercial activity. In the aforementioned cases, the Seller is entitled, however, to bring an action at the Customer’s place of jurisdiction.

12) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: 21/01/2026, 11:53:36